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    Shipping and returns

    Delivery Terms and Conditions

     Please take note of the following delivery terms and conditions:

    • Delivery charges
      • These are calculated and provided to you, at the time of purchase.
      • These charges are based on size and quantity of the products, and the required delivery location.
      • Additional delivery charges will apply to remotes farm and mining areas.
    • Delivery times
      • The date of delivery is provided when the order has been processed.
      • No delivery on public holidays and weekends.
      • No delivery before and after working hours.
    • Delivery Issues
      • SupplyWise will endeavour to deliver all orders within the specified delivery timeframes, these are provided at the time of purchase.
      • However, we cannot guarantee delivery times and we will contact you if there are any issues regarding delivery dates of products and goods.
      • You will be given the option to cancel the order if so required, and you will receive a full cash refund.
      • We require accurate addresses to ensure delivery.
      • If incorrect address has been provided, we will not be held responsible for delivery timelines, and all costs incurred will be covered by you.
    • Tracking orders
      • All orders placed will receive a tracking number and your order can be monitored online for progress. You will be regularly updated as to delivery progress.
    • Ownership
      • Once goods are received, you will be required to inspect the package and goods to ensure that they are intact and in good condition before signing the receipt of delivery.
      • Should the product or goods contained in the package be damaged, please do not accept delivery of the goods and follow all steps in our “Damaged Goods Returns Policy”.
      • Once goods have been delivered to (or collected by) you, and you have signed the delivery note, the ownership of the goods is now transferred to you.
      • SupplyWise is not responsible for the use and misuse of any of the products purchased from their website.
      • We are not liable if goods or property are damaged or people are injured, due to use of the products purchased from us.
      • SupplyWise does not manufacture any of the products sold on their website, and hence SupplyWise does not accept responsibility on behalf of the vendor who has supplied the relevant product.
      • We request that you always follow all safety guidelines and manuals at all times.
    • The following delivery options are available:
      • Supplywise will deliver to you.  Delivery charges are based on the weight or size of your product, as well as your physical delivery location. Once goods are delivered, and the delivery note has been signed, ownership of goods is transferred to you.
      • You will collect from the Supplywise warehouse. The warehouse address will be provided to you.  We will confirm with you as soon as a package is ready for you to collect.  We will contact you and agree on the collection time.  Collection time is weekdays between 9am and 3pm. Once you have collected from our warehouse and signed the delivery note ownership of goods is transferred to you, and you are responsible for the transportation of goods to your premises.
    • Lost Goods
      • All orders placed will be delivered.  If your order is lost, damaged or stolen, SupplyWise will replace all products within specified timeframe, or provide you with a cash refund or credit that can be used to make further purchases on the SupplyWise website.

     

    Damaged Goods Policy

    • Most importantly - do not accept damaged goods when being delivered or collected.
    • Please notify the delivery driver of damaged goods, do not sign the delivery note, and mark invoice as “damaged goods”.
    • Please assist us by taking a picture of the package and contents and email this to us.
    • We will contact you within 24 hours to discuss replacement of all damaged goods.
    • Should you subsequently discover that the goods are damaged (upon opening and attempting to use the goods) please can you inform us immediately of such (telephone or email). You would need to open a ticket on the SupplyWise helpdesk (which can be selected from "My Account") and provide full details of the damage, including pictures of the damaged item. Please note that you have 2 business days from receipt of the item to notify us of the damage, if not the item will be treated according to the SupplyWise "Warranties Terms and Conditions".  

     

    Returns and Exchanges Terms and Conditions

    Please take note of our Returns terms and conditions:

    • Returns
      • All products that are no longer required and are to be returned, carry a 20% handling fee and all delivery costs are to be borne by the customer.
      • The product must not be damaged or used.
      • The product must still be in its original packaging and condition, with all accessories, manuals, guidelines, parts, packaging, etc. - basically it must be in a condition which allows us to resell the product.
      • All original invoices must be returned to SupplyWise.
      • No product can be returned if it has been more than 15 days after delivery or collection.
      • We reserve the right to refuse a return, if the product packaging and product itself has not met all our returns conditions.
      • No cash refunds will be provided.
      • Customers will receive a credit note that can be used on the SupplyWise website for future purchases.
    • Exchanges
      • Exchanges for similar products are allowed, however customer will need to cover all delivery costs related to the exchange.
      • No product can be exchanged if it has been more than 15 days after delivery or collection.
      • The product must not be damaged or used.
      • The product must still be in its original packaging and condition, with all accessories, manuals, guidelines, parts, packaging, etc. - basically it must be in a condition which allows us to resell the product.
      • All original invoices must be returned to SupplyWise.
      • We reserve the right to refuse an exchange, if the product packaging and product itself has not met all our exchange conditions.